6. Delivery - we deliver world-wide!
6.1. Delivery will be during daytime. We will deliver as quickly as possible. On our regular products this is usually within 5 working days (within the UK; international orders longer), very often we have next day deliveries if ordered before 1pm. If we haven't delivered within 14 days without notice, we will credit the full delivery charge to your account. Occasionally delivery can take longer, because we have to rely on our exclusive suppliers. At present, we will deliver anywhere on the UK mainland. For other areas we will quote you first for delivery costs.
6.2. We normally deliver from Monday to Friday, 8am to 8pm. If you are not present the driver will leave a card for you to arrange a more convenient delivery time. If you give instructions for us to leave your products outside or with a third party, you will be responsible from the moment we have delivered our order.
6.3. If there are any breakages, the carrier will need to collect the complete case including the damaged contents. We cannot consider any claims for breakages unless the breakage is stated on the documentation and the complete case is given back to the carrier.
6.4. If we have not attempted to deliver your products within fourteen days of you placing an order for one of our products, then we will refund the delivery charge to set off against your next purchase. To avoid any doubt, if the driver has left a card because you are unavailable, then this will count as an attempted delivery.
6.5. You, or someone else if instructed by you, must sign upon delivery, we will not leave your order on your doorstep. You must examine and sign for your order on arrival. Your signature on the carrier's standard delivery documentation will be proof of delivery of your order referenced in any documentation.
6.6. International Deliveries: All shipments which cross national borders must be cleared through Customs in the destination country prior to delivery to the recipient. We can not hold responsible for any delay in delivery (and related costs) if Customs is holding the shipment for clearance. Duties and taxes may be assessed on the contents of shipments. Duties and taxes are the responsibility of the recipient. We are not required to make advance payment of duties and taxes and may require the recipient or liable third party to pay prior to discharging any liability for duties and taxes. We may elect to advance on behalf of the party responsible for payment any duties and taxes as assessed by Customs. If Customs doesn't clear the shipment, the parcel will be returned to us. The recipient or liable third party will be responsible for payment of both the original delivery charges and the return charges. We reserve the right to assess a surcharge. If we advances any amounts as duties, taxes, return charges at either the original destination or upon return, the recipient or liable third party shall be liable for such amounts and all fees and surcharges related to our advancement of duties, taxes and return charges. These delays are not covered by our money back guarantee.
6.7. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
6.8. If you have any queries regarding delivery please contact us at firstname.lastname@example.org