Buy Online! - The best way to buy!
This web site is owned and operated by BMC Global who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
26 Kennet Street (office only), London , E1W 2JA, United Kingdom
Tel: 020 7702 1528 Fax: 020 7702 1126
VAT No. GB 751 8698 87
Company VAT number: GB 751 8698 87
A. Terms and Conditions of Business and Use
Last updated 1st January 2017
To purchase products from us or use our web site one can only do so by following these terms and conditions, and by buying on the web site you are agreeing to be bound by them. Although they are written in small print, we hope you will agree that they are designed to be fair to you and to us. We may change these from time to time by updating this posting.
|Making A Purchase|
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept all major card payments. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, please contact us by telephone to forward us your payment card details.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling|
Normal shipping takes 5 working days within the UK (next day deliveries are available on request). International shipments will take longer, depending on the delivery address.
6. Delivery - we deliver world-wide!
6.1. Delivery will be during daytime. We will deliver as quickly as possible. On our regular products this is usually within 5 working days (within the UK; international orders longer), very often we have next day deliveries if ordered before 1pm. If we haven't delivered within 14 days without notice, we will credit the full delivery charge to your account. Occasionally delivery can take longer, because we have to rely on our exclusive suppliers. At present, we will deliver anywhere on the UK mainland. For other areas we will quote you first for delivery costs.
6.2. We normally deliver from Monday to Friday, 8am to 8pm. If you are not present the driver will leave a card for you to arrange a more convenient delivery time. If you give instructions for us to leave your products outside or with a third party, you will be responsible from the moment we have delivered our order.
6.3. If there are any breakages, the carrier will need to collect the complete case including the damaged contents. We cannot consider any claims for breakages unless the breakage is stated on the documentation and the complete case is given back to the carrier.
6.4. If we have not attempted to deliver your products within fourteen days of you placing an order for one of our products, then we will refund the delivery charge to set off against your next purchase. To avoid any doubt, if the driver has left a card because you are unavailable, then this will count as an attempted delivery.
6.5. You, or someone else if instructed by you, must sign upon delivery, we will not leave your order on your doorstep. You must examine and sign for your order on arrival. Your signature on the carrier's standard delivery documentation will be proof of delivery of your order referenced in any documentation.
6.6. International Deliveries: All shipments which cross national borders must be cleared through Customs in the destination country prior to delivery to the recipient. We can not hold responsible for any delay in delivery (and related costs) if Customs is holding the shipment for clearance. Duties and taxes may be assessed on the contents of shipments. Duties and taxes are the responsibility of the recipient. We are not required to make advance payment of duties and taxes and may require the recipient or liable third party to pay prior to discharging any liability for duties and taxes. We may elect to advance on behalf of the party responsible for payment any duties and taxes as assessed by Customs. If Customs doesn't clear the shipment, the parcel will be returned to us. The recipient or liable third party will be responsible for payment of both the original delivery charges and the return charges. We reserve the right to assess a surcharge. If we advances any amounts as duties, taxes, return charges at either the original destination or upon return, the recipient or liable third party shall be liable for such amounts and all fees and surcharges related to our advancement of duties, taxes and return charges. These delays are not covered by our money back guarantee.
6.7. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
6.8. If you have any queries regarding delivery please contact us at email@example.com
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
0% VAT or 20% VAT, depending on the item.
|Credit Card Security|
5.1. You need not be concerned about shopping on the web. We use a state-of-the-art encryption (128-bit) and technology for the transfer of credit card information. They are not held in clear text on any web site. Additionally, we have security measures in place to protect our customer database and access to this database is restricted internally. If you prefer not to use credit cards online, you can choose to send your credit card details separately by fax, post or telephone.
5.2. It is your responsibility to protect your card from being disclosed to any third party.
We guarantee your satisfaction. Please contact us if something went wrong.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 020 7702 1528 (From outside the UK: +44 20 7702 1528) or fax us on 020 7702 1126 or write to us at 26 Kennet Street (office only), London , E1W 2JA, United Kingdom
12. Data Protection
12.1. By providing your details to BMC Global on our web site, you consent to BMC Global maintaining, recording, holding and using the information you give BMC Global at the time of ordering to process your orders, to improve our service to you and inform you of promotions. All data is collected lawfully and maintained in accordance with the Data Protection Act 1998.
12.2. Your personal details may be passed to other BMC Global companies and also to third parties where this is necessary for the purposes of processing your request. From time to time, BMC Global and other BMC Global companies may send you details of products, unless you have informed BMC Global that you do not want your personal details to be used for this purpose by email to firstname.lastname@example.org. Other than as stated in this policy, we will never wilfully disclose information about you to any third party without first receiving your permission.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.